Remote Support

Remote support services enables a qualified support person to provide support via the internet. This service is fast and also more cost effective than traditional on-site support.

Assistance can be rendered on software applications such as:

  • All desktop software applications such as Microsoft Office products, Pastel Partner and Pastel Evolution, and many others.
  • All Microsoft Windows Server applications such as Active Directory, Microsoft Exchange, Microsoft SQL Server.
  • All Linux servers

How to get remote support

  1. Download and run the remote support application.
  2. Call our support desk at 012-653-0440 and provide them with ‘Your ID’ and ‘Password’ on the remote support application screen.

All remote support requests are logged for auditing and billing purposes. No customer information is logged or captured on our servers.