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Importing Pastel Partner customer contacts into SMS Client

The ability to import Pastel customer details is available from SMS Client version 1.1.0 and later.

Export the Pastel customer records

Open the Pastel software.

  1. Click the File menu, then Import / Export.
  2. Under Choose a Function to Perform select Export Customer Accounts.
  3. Under Export File Name enter
    1. C:\cust.txt if you are using Windows XP, or
    2. C:\Users\cust.txt if you are using Windows Vista
  4. Click on Process to export the records.
  5. Click on Close to close the export window.

Import the Pastel customer records

Open the SMS Client software

  1. Click the File menu, then Import, then Pastel Customers.
  2.  In the Filename box, enter
    1. C:\cust.txt if you are using Windows XP, or
    2. C:\Users\cust.txt if you are using Windows Vista
  3. Place a check in the box Replace existing customer details with Pastel details if you want to overwrite the existing records in SMS Client with the Pastel customer details.
  4. Click Ok to import the records.

Cannot connect to the database after installing SMS Client

The SMS Client software uses a Microsoft SQL Compact Edition database to store customer and SMS history data. If the Microsoft SQL Server Compact Edition Runtime is not installed the SMS Client software cannot access the database.

Resolution
Check that the correction version of Microsoft SQL Server Compact Edition Runtime is installed.

    SMSClient 2x requires Microsoft SQL Server Compact Edition Runtime 3.5 SP1
    SMSClient 3x requires Microsoft SQL Server Compact Edition Runtime 3.5 SP2

The versions of Microsoft SQL Server Compact Edition Runtime 3.5 cannot be mixed. Use the same version for all installations of SMSClient.

Download the Microsoft SQL Server Compact Edition Runtime from here and install the package.
The SMS Client software should now be able to connect to the database.

If you are using Windows Vista/Windows 7/Windows 8/Windows 8.1
Windows UAC (user access control) prevents software from updating configuration settings if the user is not running the software under elevated privilege. The first time after installing or upgrading SMSClient you may receive a message that SMSClient could not connect to the database.

Resolution
Right click on the SMSClient icon and select ‘Run as administrator’ from the popup menu (see below). This will allow SMSClient to update its configuration settings. You should only be required to do this once. Under normal conditions the elevated security is not required.

faq-0001

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SMS Client Download

New installations

All charges for SMS usage will be payable by debit order. Download the debit order mandate and email the completed form to accounts@caw.co.za.

Once debit order mandate is received you will receive an email with the required registration details that will enable you to start sending SMS messages.

Installation Requirements
Monitor 1024×768 resolution or better
Software Windows 7
Windows 8/8.1
Windows 10

Prerequisites

SMS Client requires that the Microsoft .Net Framework 4.6 or later is installed on the workstation.

Installation Source for Microsoft .Net Framework 4.6
Microsoft .NET Framework 4.6 (Web Installer) Download

SMS Client Installation

Download and install the following files in the order listed below.

Installation Files
Microsoft SQL Server Compact Edition Runtime* Download
SMS Client Download

* Running the downloaded file will extract 2 installation files. On a 32 bit system you need to install the 32 bit installation. On a 64 bit systems (x64) you need to install both installations.

Upgrading the SMS Client Installation

SMS Client will automatically check for upgrades during normal operation.

To force an upgrade click the ‘Check for Updates’ option in the Help menu in the SMS Client application.